Terms and Conditions of Sale

1. Scope

These Terms and Conditions of Sale (hereinafter the "Terms") govern:

• The professional subscriptions taken out by business operators (restaurants, bars, clubs, accommodation) to access the professional features of the tarifa.life Platform.
• The service fees charged by tarifa.life to end customers on payments made through the Platform: takeaway orders, lessons and services booked with a school, wellness services, carpooling seats and accommodation bookings.

2. "Tarifa Pro" professional subscription

2.1 What the subscription includes

The Tarifa Pro subscription includes:

• QR codes per table for ordering directly at the restaurant
• Online takeaway ordering with integrated payment
• Waitlist with push notifications
• Real-time order dashboard
• Ephemeral stories (on eligible venues: bars / clubs only)
• Support via AI chatbot + email

2.2 Pricing

• Monthly: €49 incl. VAT / month, charged in advance each month.
• Yearly: €390 incl. VAT / year, charged in advance for 12 months (around 4 months free compared with the monthly rate).
• Free trial period: 3 months (90 days), no commitment and no charge whatsoever. No payment card is required to start the trial.
• At the end of the trial: if a payment method has been saved, the chosen subscription is billed automatically on the date shown in the subscriber's professional dashboard. If no payment method has been saved, the subscription ends automatically on that date, nothing is owed, and the professional features are switched off.
• Cancelling during the trial: the subscriber may cancel at any time before the due date from their professional dashboard; no amount is then charged. The date of the first charge and the number of days remaining are displayed at all times in that dashboard, and a reminder is sent to the subscriber before the due date.
• Eligibility: the trial period is granted ONCE per establishment (professional listing). A subscriber who has already used a trial on an establishment, whatever the outcome (cancellation, non-payment, plan change), cannot obtain a second one for that same establishment: any new subscription is billed from its effective date.
• Specific exemption: tarifa.life may, under a separate written agreement and at its sole discretion, exempt an establishment from any subscription. This exemption is not a public offer, does not combine with the trial period and may be revoked under the terms of that agreement.

Prices include all applicable taxes. tarifa.life reserves the right to change its prices with reasonable notice (minimum 30 days); ongoing subscriptions keep their original price until their next renewal date.

2.3 Payment terms

Payment is processed by Stripe Payments Europe Ltd. (Ireland). The accepted payment methods are bank cards (Visa, Mastercard) and Bizum (Spain). No payment method is stored on tarifa.life servers.

2.4 Automatic renewal

The subscription renews automatically at each term (monthly or yearly) unless cancelled by the subscriber at least 1 day before the renewal date, via the Stripe Customer Portal accessible from the professional dashboard.

2.5 Cancellation by the subscriber

The subscriber may cancel their subscription at any time via their management area (Stripe Customer Portal link). Cancellation takes effect at the end of the current period (no pro-rata refund for the month or year already paid).

Upon cancellation, the professional features are deactivated at the end of the billed period. The business's data (menus, photos, past orders) remains accessible for 30 days and is then archived or deleted in accordance with our Privacy Policy.

2.6 Cancellation by tarifa.life

tarifa.life may cancel or suspend a subscription without notice in the event of:

• Payment failure
• Breach of the Terms of Use
• Fraudulent activity
• Permanent closure of the business
• Any behaviour harming the integrity or reputation of the Platform

2.7 Right of withdrawal (consumers)

These subscriptions are intended for professionals (business operators). The 14-day right of withdrawal provided for consumers (Spanish Consumer Code, articles 102 et seq.) does not apply to subscriptions taken out as part of a professional activity.

If, however, a consumer subscriber takes out a subscription, they have a 14-day right of withdrawal from the date of subscription, provided the service has not already been fully performed. The 3-month free trial period, with no charge and no payment card, effectively settles this right in practice.

3. Service fees and payment fees

3.1 Takeaway orders: principle

When an end customer places a takeaway order on the Platform, tarifa.life receives service fees that are included in the displayed price of each dish. Nothing is added at payment time: the price shown is the price paid, and the total displayed before confirmation is the amount charged.

The displayed price is made up of the price set by the business and the tarifa.life service fee, equal to 8% of each dish's price, as illustrated by the examples below.

3.2 Fee schedule

Example: a dish offered at €12 by the business is displayed at €12.96; the customer pays €12.96 and tarifa.life receives €0.96 (8%). The payout to the business equals its price less the payment fees set out in article 3.3, i.e. approximately €11.56 for an order paid with a European card.

Service fees are not applied to orders placed at the table via QR code (the customer is physically on site): the guest settles the bill at the business's own prices, with no surcharge whatsoever.

3.3 Payment fees

The payment fees charged by the payment service provider (Stripe) for processing the transaction are borne by the professional and are deducted from the payout made to them. This rule applies to any amount collected by tarifa.life on behalf of a professional: takeaway orders, school lessons and rentals, wellness services and carpooling seats. Accommodation bookings are not subject to it: the stay is collected by tarifa.life on its own account, with no payout to a third party, and the corresponding payment fees remain borne by the Platform (article 3.6).

The amount deducted is calculated at the standard schedule applicable to cards issued within the European Economic Area, namely 1.5% of the amount collected plus €0.25 per transaction. This is the schedule applied to the Platform's account by Stripe; any change to the payment provider's schedule will be passed on and published in this article.

Where the payment method actually used by the end customer incurs fees higher than that schedule (card issued outside the European Economic Area, commercial card, etc.), the difference is borne by tarifa.life. The professional is never debited retroactively, and the amount deducted from their payout may not exceed the amount resulting from the schedule above.

The net amounts shown to the professional in their dashboard are estimates based on that schedule. The exact breakdown of each transaction, fees included, is available on the professional's Stripe dashboard.

3.4 Service fees on school lessons and wellness services

When an end customer books and pays online for a lesson, a course or a service with a partner school, or a wellness service with a partner practitioner, tarifa.life charges a service fee of 4% of the price set by the professional.

Unlike takeaway orders (article 3.2), this fee is not included in the professional's price: it is paid by the CUSTOMER, on top of that price. The professional keeps the full price they set, subject to the payment fees in article 3.3.

The service fee appears as a separate line, labelled "Service fee", in the booking summary. The total payable, fees included, is displayed before payment is confirmed: that total, and nothing else, is what gets charged.

Example: a lesson offered at €80.00 by the school is billed €83.20 to the customer (€80.00 for the school and €3.20 in service fees for tarifa.life).

No service fee is charged where the service is paid in cash on site (the payment then takes place outside the Platform, at the professional's own prices), nor where the professional does not yet have an active payment account: in that case the customer pays the professional's price alone.

3.5 Service fees on carpooling seats

Booking a carpooling seat online gives rise to a service fee of 7.5% of the seat price set by the driver, added to the amount paid by the PASSENGER and shown on a separate line before the payment is confirmed, together with a 7.5% deduction from the payout made to the driver. tarifa.life therefore receives a total of 15% of the price of the seats booked.

Example: for a seat offered at €15.00 by the driver, the passenger pays €16.13 and the driver receives €13.87 before the payment fees of article 3.3.

A ride offered free of charge by the driver involves no online payment and no service fee.

3.6 Service fees on accommodation bookings

When a traveller books and pays for a stay online with a host, tarifa.life charges a service fee of 4% of the stay price set by the host (nights and cleaning fee).

As with school lessons and wellness services (article 3.4), this fee is not included in the host's price: it is paid by the TRAVELLER, on top of that price. The host keeps the entire price they have set.

The service fee appears on a separate line, labelled "Service fee", in the booking summary. The total payable, fees included, is displayed before any validation: it is that total, and that total alone, which is held on the traveller's card and then charged when the host confirms the stay.

Example: a stay offered at €420.00 by the host (nights and cleaning) is charged €436.80 to the traveller (€420.00 for the host and €16.80 of service fees for tarifa.life).

Any security deposit required by the host is not a sum owed in respect of the stay: it is not part of the above total and gives rise to no service fee. It is neither held nor charged at booking, and is debited only where damage is found, under the conditions set out in the rental terms.

A stay is always paid online: accommodation booking offers no cash payment option, and there is therefore no case in which this fee does not apply. Bookings made before this article came into force remain due at the amount that was displayed to them and accepted when they were booked.

3.7 Refund of an order

Any request for a refund of a takeaway order must be addressed directly to the business concerned, which is solely responsible for the quality and conformity of the product supplied. tarifa.life facilitates the connection but is not a party to the sales contract.

tarifa.life service fees are refundable in the event of a full cancellation by the business (order not prepared), upon written request to info@tarifa.life.

4. Invoicing

All invoices (subscriptions and fees) are issued by tarifa.life and available for download as a PDF in the Stripe Customer Portal accessible from the professional dashboard.

Professional subscribers established in the European Union who provide a valid intra-Community VAT number benefit from tax-free invoicing (reverse charge) in accordance with the applicable European rules.

5. Service unavailability and refunds

In the event of a major unavailability of the Platform directly attributable to tarifa.life (an outage exceeding 24 consecutive hours), the subscriber may request a credit pro-rated to the period of unavailability, upon request to info@tarifa.life.

The following are not considered service unavailability:

• Interruptions caused by third-party providers (Vercel, Supabase, Stripe, etc.)
• Announced maintenance operations
• Force majeure events
• Interruptions related to the internet connection of the subscriber or their customers

6. Amendments to these Terms

tarifa.life reserves the right to amend these Terms. Any substantial change (in particular to pricing or billing terms) will be notified by email to subscribers at least 30 days before it takes effect. A subscriber who refuses the new terms may cancel their subscription free of charge before the effective date.

7. Governing law and jurisdiction

These Terms are governed by Spanish law. Any dispute relating to their interpretation or performance shall be brought before the competent courts of Cádiz, Spain. Consumers residing in the EU may also bring proceedings before the courts of their place of residence (EU Regulation 1215/2012).